Remote Administrative Assistant-Behavioural Health

About this role

Category: Health Care Location: Job Title: Remote Administrative Assistant – Behavioral Health (U.S.) Location: Fully Remote Employment Type: Full-Time, 40 hours per week Working Hours : 8:00 AM–5:00 PM Eastern Time, Monday through Friday, including a one-hour break Contract Term: 12–18 months, based on organizational needs, performance, and mutual fit Position Summary The Behavioral Health Administrative Assistant will support the day-to-day administrative operations of a busy behavioral health practice. This is a hands-on remote administrative role involving electronic health records, patient information, data entry, payment processing, pharmacy prior authorizations, insurance-related follow-up, telephone and electronic communication, and general administrative support. The successful candidate will regularly interact with: Patients. Therapists. Psychologists. Psychiatric providers. Pharmacies. Insurance companies. Healthcare institutions. Internal administrative team members. Because of this regular communication, the person must have excellent written and verbal English communication skills, clear and easily understandable spoken English,professionalism on the telephone, patience, and strong customer-service skills. The ideal candidate has 3–5+ years of administrative experience in a healthcare environment, understands the sensitivity of protected health information, is comfortable using electronic health record systems, and can work independently while following established clinical and administrative procedures. Key Responsibilities 1. Administrative & Data Entry Support Enter and update patient, demographic, billing, insurance, clinical-administrative, and other required information accurately within the electronic health record. Maintain complete, accurate, and organized electronic patient records. Review information carefully for missing, incomplete, inconsistent, or potentially incorrect details. Follow up appropriately when additional administrative information is required. Complete routine data-entry and administrative tasks accurately and efficiently. Maintain organized electronic documentation and filing systems. Ensure information is entered into the appropriate system and patient record. Follow established workflows when updating or modifying healthcare information. Escalate questions requiring clinical or professional judgment to the appropriate clinician. 2. Electronic Health Record Support Work confidently within the practice's Electronic Health Record (EHR) / Electronic Medical Record (EMR) environment. Enter, update, organize, and retrieve patient administrative information. Maintain accurate patient demographic and insurance information. Upload and organize relevant administrative documentation. Review records for completeness. Ensure documents and information are associated with the correct patient. Follow practice standards for EHR documentation and information handling. Protect patient information at all times. Prior experience with an EHR or EMR system is required . Experience with behavioral-health-specific systems is an advantage. 3. Pharmacy Prior Authorizations Submit pharmacy prior authorization requests on behalf of psychiatric providers. Retrieve required clinical, medication, insurance, and patient information from the electronic health record. Complete electronic and written prior authorization submissions accurately. Verify that required documentation is included before submission. Monitor the status of outstanding prior authorizations. Follow up with pharmacies and insurance companies as required. Communicate approvals, denials, requests for additional information, and outstanding requirements to the appropriate provider or administrative team member. Maintain accurate records of prior authorization activity. Support appeals-related administrative documentation when requested by the clinical team. Follow open requests through completion rather than allowing them to remain unresolved. 4. I n

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