Associate Director, CRM Software Engineering - Patient Access

About this role

As leaders in the pharmaceutical support industry , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBC,we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Job Title: ISE90I - Associate Director, CRM Software Engineering Brief Description : The Associate Director, CRM Software Engineering will provide leadership in the areas of core CRM platform capabilities, software design & architecture, and software development that supports client software delivery. The Associate Director, CRM Software Engineering, is a technical leadership role that will be highly participatory and hands-on in planning, technical design, architecture, and implementation of platform capabilities across the Patient Access Service Business Group. The Associate Director, CRM Software Engineering, will work with various technology and business leaders to determine the direction and required capabilities of the CRM platform to support client delivery. To succeed in this position, you need a unique blend of CRM platform expertise, domain knowledge, and strategic leadership. This role requires the ability to bridge the gap between specific business needs and technical solutions that deliver successful client and patient outcomes. Specific job duties: Develop and plan all CRM platform implementations, as it applies to all phases of the software development lifecycle. Leadership role in the technical design and implementation of CRM platform solutions Participate in all aspects of the System Development Life Cycle (SDLC) Works with all UBC technology units and affiliates as appropriate, in the design and implementation of technical solutions and capabilities. Participate in the design of UBC’s infrastructure and software development environments. At times, may be required to participate in the support of UBC’s infrastructure, including troubleshooting and upgrades. Develops and maintains a “team based” software development environment. Recommends and implements tools associated with team-based software development. Participates in the demonstration of technical capabilities to UBC technical, operations, and client stakeholders as needed. Develop and measures application development practices. Responsible for resource management across all platform development resources This is an internal technical-facing role to ensure the delivery of software solutions to meet and exceed client requirements Stakeholder Management: The capacity to translate complex business goals into actionable system architecture. Change Management: Guiding smooth user adoption and continuous improvement to ensure teams use the system. Supervisory Responsibility: Software Development Managers Software Architects Software Development Engineers Software Development Engineers in Test Required Skills and Qualifications: BS degree in Computer Science, Information Systems, or related fields, or an equivalent combination of education & experience. Minimum of 10 years of software development oversight working in a technical environment & a minimum of 3 years of people leadership experience. Dynamics 365 Mastery: Deep knowledge of working with Customer Engagement (CE) modules, specifically D365 Sales, Customer Service, and Marketing. Integration Capabilities: Understanding of how to bridge Dynamics 365 with third-party software, legacy systems, and Microsoft Azure cloud services. 3 years of experience with P

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