Project Manager, Lifecycle & CRM

About this role

This is a fully remote opportunity open exclusively to professionals based in Latin America (LATAM). At Ryz Labs , we’re looking for a talented Project Manager, Lifecycle & CRM to join one of our clients’ teams. Must-Haves & Core Qualifications Proactive "Unblocker" Mindset: Willing and able to jump into the details, follow up relentlessly, and hunt down what is needed across teams so peers hit their deadlines. Zero hesitation/not shy about speaking up, escalating, and driving accountability. Bilingual Proficiency: Fluent and fully proficient in both English and Spanish (written and spoken) for daily coordination and documentation. PM Experience:3–5 years of experience as a Project Manager or Project Coordinator managing fast-moving, multi-stakeholder workstreams. Tool Proficiency: Solid working knowledge of (core tracking tool), Slack, and collaborative docs (Google Workspace / Confluence). Cross-Functional Coordination: Proven track record running standups, tracking dependencies, and aligning internal channel leads (CRM managers, QA, Care) with external agencies. CRM / Digital Marketing Literacy: Familiarity with basic CRM channels and assets (Email, Push, WhatsApp, In-App Messages) to understand timelines and deliverables. Core Responsibilities (Operational Focus) Drive Execution & Clear Roadblocks: Proactively engage team members, identify missing assets or dependencies early, and push blockers out of the way before dates slip. Own the Trackers: Keep boards, campaign schedules, and backlogs updated and accurate in real time. Facilitate Syncs & Action Items: Lead standups and project check-ins with internal teams and external agencies; capture clear action items and follow up until closed. QA & Care Bridge: Keep campaign assets moving through QA on schedule and ensure Customer Care stays aligned on upcoming high-volume sends. Originally posted on Himalayas

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