Retail Operations Senior Strategist

About this role

Who we are: Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti , reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste. We support 100% remote work for this role! We’d love to hear from you if: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. As a Commerce Operations Senior Strategist, you will lead the development and execution of strategies to grow our clients' marketplace businesses. Leveraging your deep expertise in commerce operations, you will drive strategic insights and recommendations, ensuring exceptional client outcomes and advancing agency best practices. Key Responsibilities Client-Centric: Develop and execute strategies to grow clients' marketplace businesses, measured by client growth metrics and marketplace performance. Build and foster relationships with key client contacts and decision-makers, including C-Level teams, striving for a Client Satisfaction score of 9 or above and Client Retention of 95% or above. Drive success through the three functional pillars of Commerce Operations: Best-in-class brand presence, Operational excellence, and Retail relationship management, ensuring sustainable achievement of growth and profitability targets. Manage and grow relationships with all relevant Amazon partners, ensuring alignment with client objectives and strategic goals. Product-Led: Integrate Tinuiti ’s product and technology suite into commerce operations, focusing on scalability, growth, and efficiency, and measuring success through achievement of key client metrics and operational excellence. Demonstrate expert fluency in Tinuiti 's product app suite by utilizing the tool suite in day-to-day work, answering complex questions using the app, providing strategic feedback and improvement recommendations, and leveraging the app as a primary method of client communications. Data & Measurement Data-Driven: Analyze complex data sets to extract actionable insights and drive marketing decisions, using analytics tools to track performance and identify opportunities for optimization. Develop, communicate, and oversee comprehensive marketplace strategies with a clear understanding of all inputs that impact performance, including demand forecasting, catalog management, content optimization, operational efficiency, advertising, channel management, and business reporting. Channel Specific Expertise & The Tinuiti Way: Partner with leadership of other Tinuiti teams to develop comprehensive commerce strategies for marketplace clients, sharing learnings and best practices to enhance team and agency performance. Maintain expertise in the commerce industry, contributing to client success and shaping Tinuiti ’s POV on Commerce Operations. Regularly communicate updates relevant to the Commerce Operations line of business, ensuring their impact on client and agency strategy is understood and addressed. Owner Mindset: Use expertise to solve highly complex problems and lead major departmental and cross-functional projects, implementing solutions that achieve growth, retention, and profitability targets, tracked by performance metrics and client outcomes. Contribute to a culture of continuous improvement by experimenting with new strategies and tools

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