Technical Manager (Implementations & Delivery) - Remote US

About this role

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth . We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday! Apply today and find plenty of reasons to SMILE! The Technical Implementation Manager is a hands-on people leader responsible for building, mentoring, and leading a team of Technical Implementation Leads and Software Developers delivering complex, customer-facing healthcare interoperability solutions. This role blends technical leadership with people management, ensuring successful project delivery while fostering the growth, performance, and engagement of a high-performing technical team. The successful candidate will have a strong Java development background and be comfortable providing technical guidance throughout the implementation lifecycle. They will oversee implementation planning, solution design, estimation, technical execution, troubleshooting, testing, documentation, and operational readiness, while remaining actively involved in resolving complex technical challenges and supporting customer escalations. Responsibilities: Lead, mentor, and manage a team of Technical Implementation Leads and Software Developers, fostering technical excellence while delivering complex, customer-facing healthcare interoperability implementations and strategic initiatives. Provide hands-on technical leadership throughout the implementation lifecycle, including discovery, solution architecture, estimation, implementation planning, development, testing, deployment, operational readiness, and post-go-live support. Leverage deep technical expertise in Java, HL7 FHIR, HL7 v2, CDA/CCDA, REST APIs, SQL, data mapping, and enterprise integration patterns to guide solution design, implementation, troubleshooting, and technical decision-making. Participate in customer-facing technical discussions, escalations, root cause analysis, mitigation planning, writing executive summaries, and implementation troubleshooting activities. Collaborate closely with Product, QA, CloudOps, Support, Architecture, Agile Leads, and Customer Success teams to deliver scalable and supportable customer solutions. Develop and maintain reusable implementation assets including buildbooks, implementation playbooks, troubleshooting guides, reference architectures, and solution/problem pattern libraries. Identify recurring implementation challenges, operational gaps, customer pain points, and technical risks and translate them into actionable process improvements, feature requests, and bug reports. Drive implementation quality through technical reviews, implementation standards, testing practices, peer mentorship, and reduction of delivery defects and rework. Mentor, guide, and support Technical Implementation Leads and Software Developers through technical coaching, prioritization guidance, workload management, and professional development. Ensure implementation work is properly documented through Jira, technical documentation, testing evidence, operational handover materials, and implementation standards. Research, evaluate, and recommend technologies, implementation patterns, and operational improvements for new and existing customer solutions and platform capabilities. Requirements: 8+ years of experience in software development, technical implementations, healthcare interoperability, clinical informatics, or oth

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