Virtual Assistant – Home Services Operations

About this role

Category: Construction Location: We are seeking an experienced, reliable, and proactive Virtual Assistant to support the day-to-day operations, customer service, sales follow-up, and marketing activities of a growing home-services business. This position requires someone who can take ownership of their responsibilities, work independently, communicate confidently with customers, and use good judgment without needing constant direction. The ideal candidate has experience with Jobber or a similar field-service CRM and understands the fast-paced nature of a home-services business. This is a full-time position working during Eastern Time business hours. CRM and Job Management Enter, update, and maintain accurate customer, job, and sales information in Jobber Create and update customer profiles, job records, notes, appointments, and follow-up activities Track leads as they move through the sales and service pipeline Monitor open estimates, pending jobs, customer requests, and incomplete follow-ups Keep CRM records organized, current, and free of duplicate or incomplete information Assist with scheduling, rescheduling, and coordinating service appointments Help generate basic reports on leads, jobs, sales activities, and performance Identify overdue tasks or missed follow-ups and take appropriate action Customer Service and Communication Answer inbound calls and respond professionally to customer questions Communicate with customers through phone, email, text, and other approved channels Assist customers with scheduling, appointment updates, and general service information Follow up with customers regarding estimates, appointments, incomplete requests, and service needs Maintain a professional, helpful, and consistent customer experience Document all important customer communication accurately in the CRM Escalate urgent, technical, or sensitive concerns to the appropriate team member Respond to customer concerns with patience, sound judgment, and a solution-focused approach Sales and Lead Follow-Up Contact new and existing leads through outbound calls, email, and text Follow up on open estimates and unconverted opportunities Maintain consistent communication with prospects throughout the sales process Help re-engage previous customers and inactive leads Track the status and outcome of every follow-up attempt Identify opportunities for additional services when appropriate Support cold-calling and other outbound business-development efforts Help ensure leads are not lost because of delayed or incomplete follow-up Social Media and Marketing Support Schedule pre-approved posts and updates across social media platforms Monitor messages, comments, mentions, and other audience activity Provide timely, professional, and on-brand responses when appropriate Assist with responding to online reviews and general customer feedback Create and edit simple graphics, promotional materials, and social media content Support basic marketing campaigns and customer outreach Maintain consistency in the company’s brand voice and visual presentation Proofread content before publication to ensure accuracy and professionalism Track basic engagement and campaign activity when requested Administrative and Operational Support Maintain organized digital records, spreadsheets, documents, and calendars Track outstanding tasks and follow through until they are completed Assist with internal communication and coordination between team members Help document processes and improve recurring workflows Identify operational gaps and recommend practical solutions Prioritize responsibilities based on urgency and business impact Take initiative when tasks require attention instead of waiting to be directed Support additional administrative and operational needs as the business grows Leadership and Ownership Take responsibility for assigned workflows and ensure nothing falls through the cracks Communicate proactively about delays, concerns, and incomplete information Help coord

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