Spa Manager - Fantastic Opportunity

About this role

The Ickworth, part of Luxury Family Hotels, is now looking for a Spa Manager to join our team as we enter an exciting new chapter following our refurbishment. As Spa Manager, you will play your part in shaping the future of this much-loved Suffolk retreat. The Role As Spa Manager, your core purpose will be to lead the spa operation, deliver exceptional guest experiences, and drive revenue through outstanding service and product knowledge. This is a permanent role at 40 hours per week Competitive salary, plus bonus and a brilliant benefits package Key Requirements: Previous experience as a Spa Manager within a destination spa or hotel spa A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage Applicants must already have the legal right to live and work in the UK, as this role does not offer visa sponsorship. Tasks Key Responsibilities:- Spa & Treatment Operations: Manage the day-to-day operation of the treatment rooms Lead, motivate, and develop the spa team Take ownership of the spa budget and financial performance Oversee staff rotas and ensure appropriate staffing levels Manage stock control and ordering of treatment products Drive in-house marketing and promotion of treatments to guests Guest Experience: Ensure all guests are welcomed to the spa in line with LFH standards Consult with guests to understand their needs and tailor treatments accordingly Handle guest feedback and complaints professionally, resolving issues promptly Treatment Delivery: Perform treatments in line with brand guidelines Create a relaxing, comfortable, and professional experience for every guest Use expert knowledge to explain treatments clearly and suggest suitable adaptations when requested Retail & Product Promotion: Actively promote and sell spa treatments and retail products Provide knowledgeable, honest recommendations tailored to individual guest needs Maximise revenue while maintaining excellent guest satisfaction If you’re ready to bring your passion for wellness and leadership to a supportive, guest-focused environment, we’d love to hear from you. Requirements Previous experience as a Spa Manager within a destination spa or hotel spa A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage Elemis experience is highly desirable (training will be provided) A genuine passion for spa and wellness, with the ability to share your knowledge and expertise with guests Excellent attention to detail, with strong knowledge of health and safety procedures and a commitment to maintaining a safe environment for guests Applicants must already have the legal right to live and work in the UK, as this role does not offer visa sponsorship. Benefits Why work with us? • Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality-specific apprenticeship providers. • An extra day’s holiday for your birthday • EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!• Cycle to work scheme • Help@Hand – Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.• Life Assurance Benefit for peace of mind for your loved ones.• Enhanced Maternity and Paternity packages • Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers• 50% off Food and Beverage and the Spa across Luxury Family Hotels.• Incredible discounted hotel stays for you, friends and family Please ensure you check the hotel location, as some of our hote

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