Implementation Specialist

About this role

About Conductor : Conductor is the leading enterprise AEO platform. Today’s top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines. From tracking visibility in LLMs to real-time monitoring of technical site health and scaled AI content creation, Conductor provides a single source of truth that fuels digital growth—all from one platform. Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor , success is improving the lives of everyone in our orbit—our customers, our customers' customers, our employee-owners, and our communities. The Implementation Specialist is responsible for configuring and implementing Conductor solutions for enterprise customers during the onboarding stage of the customer lifecycle. This role ensures that customers begin their partnership with a well-structured account, reliable data, meaningful performance tracking, and a configuration aligned with their business priorities. In the role, you’ll manage complex implementation projects involving account architecture, keyword and content strategy, AI Search Performance configuration, and analytics integrations. The role requires a combination of technical problem-solving, strategic thinking, project management, and customer communication. Responsibilities Lead the onboarding implementation of enterprise customer accounts, ensuring that each account is configured accurately and aligns with the customer’s business objectives. Develop scalable account structures for complex enterprise organizations, including business units, product lines, geographic markets, audience segments, and other relevant reporting dimensions. Conduct and implement keyword research, keyword categorization, page groups, and competitive research within the Conductor platform. Configure AI Search Performance tracking, including the development and implementation of customer personas, topics, and prompts. Provide strategic guidance on persona development to ensure AI Search Performance tracking accurately reflects the customer’s audiences, business priorities, products, and services. Partner with customers to understand their search strategy, reporting needs, competitive landscape, and prioritized areas of the business. Configure, validate, troubleshoot, and develop solutions for customer analytics integrations, including Google Analytics 4 and Adobe Analytics. Investigate data discrepancies and integration issues, identify potential causes, and coordinate appropriate solutions with customers and internal teams. Maintain consistent communication with customers throughout the onboarding process, providing clear updates regarding implementation progress, outstanding requirements, risks, and next steps. Create and maintain implementation plans, progress-tracking resources, and supporting documentation that improve transparency and keep complex projects organized. Present research findings, account structure recommendations, and implementation strategies to customers and internal stakeholders. Manage multiple enterprise implementation projects simultaneously while maintaining accuracy, organization, and adherence to established timelines. Use artificial intelligence tools in day-to-day workflows to support research, data analysis, documentation, quality assurance, problem-solving, and process improvement. Review AI-generated work for accuracy, relevance, data quality, and alignment with customer requirements. Identify opportunities to improve, standardize, and automate implementation processes. Contribute to the development of internal documentation, best practices, training materials, and implementation standards. Support the onboarding and development of new team members by providing process guidance, training, and subject-matter expertise. Identify emerging customer needs, implementation challenges, and industry trends that may inform future process, service, or product improve

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