HR Services Manager

About this role

Why join Safeguard Global ? We want to help you “Work in Any Way ” - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for A Job That Works for You. The role in a nutshell: The HR Services Manager plays a pivotal role in delivering high-quality, legally compliant HR Business Partnering support to a diverse portfolio of global clients, including Embedded clients (reseller) and HR Consulting clients. As the primary HR point of contact for workers, clients, and in-country partners, this role is responsible for effectively managing the full employee lifecycle and ensuring seamless coordination across all HR functions with defined service scope, SLAs and workflows. The ideal candidate should have a strong understanding of employment law, HR best practices, and the ability to lead complex HR initiatives in a fast-paced, global environment. This role also requires creative thinking, a can-do attitude, and a proactive, consultative approach to client needs. The HR Services Manager must anticipate client needs, provide up-front knowledge to mitigate risk, and ask probing questions to uncover the full context of client inquiries. How you will make a difference: Act as the primary HR point of contact for GEO workers and client stakeholders, delivering professional and compliant support across the full employee lifecycle (onboarding to offboarding). Provide day-to-day HR and benefits support, including guidance on statutory and supplemental benefits (eligibility, enrollment, changes), ensuring clear and effective worker communication. Deliver HR and benefits briefings aligned with local labor laws and company policies to ensure understanding and compliance. Advise clients on performance management, promotions, career development, and compensation benchmarking with a consultative, solutions-oriented approach. Support Embedded (reseller) and HR Consulting clients with tailored HR guidance, adhering to defined communication protocols, service standards, and process controls. Prepare and manage employment contracts and HR documentation (offers, confirmations, compensation/title changes, probation extensions, renewals), while proactively tracking key dates such as probation periods and contract expirations. Ensure compliance with local labor laws, GDPR, and internal policies by maintaining accurate employee records, HR documentation, and up-to-date policies and handbooks. Collaborate with payroll and benefits vendors to ensure accurate payroll processing, tax filings, and social security submissions. Support work permit processes (applications, renewals, cancellations) in coordination with legal and immigration partners. Proactively identify and mitigate legal, compliance, and operational risks; escalate complex employee relations or legal matters as needed. Lead and support HR initiatives and projects, including employee transitions, organizational changes, and terminations. Partner cross-functionally with Sales, Operations, Legal, and Finance teams to ensure aligned and efficient HR service delivery. Generate HR reports, support audits and due diligence processes, and respond to internal or client data requests. Enhance employee experience through onboarding, engagement initiatives, regular check-ins, and effective offboarding processes. Act as an escalation point for employee concerns, grievances, and conflict resolution, ensuring timely and appropriate action. Identify process inefficiencies and implement improvements to optimize HR operations and reduce compliance risks. Stay updated on employment laws and HR best practices across supported regions to continuously improve service quality What will give you an advantage: Requires 5-6 years of proven experience

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