Experience Acceleration Specialist

About this role

Be the one building AI-powered experiences where they matter most. At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Experience Acceleration Specialist Sao Paulo (Flexible) Role Overview: Accelerate how Genesys turns emerging AI and customer experience capabilities into practical solutions that customers and go-to-market teams can use, understand, and scale. This role combines hands-on application development, technical architecture, and deep CX expertise to move rapidly from an idea to a validated working experience in Genesys Cloud. You will own the end-to-end creation of AI-powered experiences, lightweight applications, integrations, prototypes, and automation, using Genesys Cloud APIs, SDKs, extensibility capabilities, and AI-assisted development environments. Your work will help solution consultants, sales teams, partners, customers, and internal stakeholders demonstrate complex capabilities through tangible experiences that connect technology to customer and business value. You will influence how Genesys applies Agentic AI, Agentic Virtual Agents, Generative AI, automation, and experience orchestration to real customer challenges. Working across product, technical, sales, solution consulting, and enablement teams, you will identify repeatable opportunities, validate new approaches, and turn successful concepts into reusable assets that improve consistency, speed, and confidence across customer engagements. The role provides direct exposure to enterprise AI initiatives and emerging CX technologies, with opportunities to expand technical depth, influence platform-level experiences, and collaborate with senior technical and go-to-market stakeholders. Success requires empathy for customers and colleagues, close collaboration across teams, ambitious thinking, sound technical judgment, and the ability to build and scale with pace. Key Responsibilities: Design and deliver high-impact AI and Agentic Virtual Agent experiences in Genesys Cloud that demonstrate measurable value from experience orchestration, automation, and AI-powered customer engagement Build and validate lightweight applications, integrations, prototypes, and automation using Genesys Cloud APIs, SDKs, and extensibility capabilities to accelerate customer and go-to-market use cases Apply AI-first build practices and AI-assisted development environments across solution design, code generation, refactoring, debugging, testing, documentation, and iterative development to reduce the path from concept to validated solution Transform successful prototypes and solutions into scalable, reusable experience assets that enable solution consultants and go-to-market teams to communicate complex AI and CX capabilities with greater clarity and confidence Partner with product, technical, sales, solution consulting, and enablement stakeholders to identify repeatable use cases, close gaps in existing technical experiences, and drive alignment on scalable solutions Evaluate AI-generated code and technical approaches for correctness, security, maintainability, scalability, and alignment with intended customer and business outcomes Advance practical applications of Agentic AI, Generative AI, automation, and orchestration by translating emerging Genesys Cloud capabilities and CX technology trends into working customer experiences Drive technical quality and continuous improvement by testing, validating, and iterating on solutions while balancing speed, creativity, autonomy, and responsible technical judgment Required Qualifications: Hands-on applicatio

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