Senior JavaScript Engineer (Full-stack, Retention)

About this role

About the Company Relay Commerce is an e-commerce enablement platform offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants. The Relay ecosystem currently consists of seven software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide. About the Role This is a primarily back-end role (~70%) where you will design and evolve TypeScript services that power personalized replenishment, cross-sell, and subscription offers used by Shopify stores processing millions of transactions. You will own features end-to-end, shaping the problem with a Senior Product Manager, proposing the architecture, implementing the solution with the support of AI, and monitoring and operating it in production. These systems need to be reliable, observable, maintainable, and performant. You will effectively use AI agents such as Claude code and Codex to deliver at pace. You will also contribute to our React-based front-ends (~30%) when delivering features as part of an experienced multi-functional team. About the Product Relo, a Relay company, helps consumer goods and subscription brands unlock more than 30% additional revenue from their existing customers. The platform gets one-time buyers to order again, turns more customers into subscribers, and keeps them loyal. It does this through an engine that predicts when each customer is ready to reorder, making recurring revenue easy for scaling Shopify merchants. Primary Responsibilities Work as part of a skilled, AI-native, multi-disciplined product engineering team to rapidly deliver modern software, to excellent quality standards, across high-volume subscription and billing systems. Design and deliver serverless TypeScript services on AWS Lambda, backed by MySQL and Prisma ORM. Contribute to efficient, modern React applications which rely on our APIs and integrate with the Shopify and Klaviyo ecosystems. Own features end-to-end, working with your team to make sure we ship solutions to real customer problems. Support our Customer Success team by joining our working hours escalation schedule, operating and maintaining the live production system. Participate in architectural discussions and technical decision making across Relo and the rest of Relay Commerce . Add agent context to codebases, run coding agents, build MCPs and AI product features to open our platform to LLMs such as Shopify’s Sidekick. Contribute improvements to processes, guidelines, and documentation in a fully-remote organisation. Important Traits for Success You are comfortable taking loosely defined product ideas and turning them into concrete technical solutions. You effectively use AI agents such as Claude code or Codex to deliver working, reliable software at pace. You understand and can explain skills, MCP’s, RAG and other aspects of AI tooling. You know when to delegate to Claude and Codex, and when not to. You communicate clearly in writing. Design proposals, pull requests, and technical discussions should be concise and easy for other engineers to follow. You consider the operational impact of the systems you build. You think about reliability, observability, security, and performance before and during development. You are comfortable working across the stack when needed; front-end with React, back-end with REST APIs and CLI scripts, in the database, with infrastructure-as-code, or with cloud-native services. You take accountability for the systems you build and follow issues thr

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