A/R and Collections Specialist

About this role

Join us for an exciting career with the leading provider of supplemental benefits! O ur Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. As an A/R and Collections Specialist, you will manage a portfolio of accounts and play a critical role in reducing past-due balances through proactive outreach and issue resolution. This role requires both analytical skills and customer interaction, as you will identify the root causes of delinquency and coordinate across internal teams to resolve them. You are responsible for ensuring accounts are actively worked, progressing toward resolution, and aligned with collections strategies. Your work directly impacts cash flow, customer retention, and overall financial performance. The A/R and Collections Specialist owns a defined portfolio of accounts and is responsible for reducing delinquency through targeted outreach, investigative analysis, and cross-functional coordination. This role requires independent judgment, prioritization, and the ability to balance competing demands across multiple accounts. Functional: Manage and prioritize a portfolio of delinquent accounts, ensuring timely follow-up and resolution of outstanding balances while maintaining positive customer and client relationships. Perform outbound collections activities on accounts with balances aged 30, 60, 90, and 120+ days past due through phone, email, and written correspondence. Research and resolve short payments, underpayments, unapplied cash, and other payment discrepancies by analyzing account activity and coordinating corrective actions. Identify and investigate root causes of delinquency, including billing inaccuracies, eligibility issues, enrollment discrepancies, payment application errors, and customer disputes. Collaborate closely with Billing, Cash Application, Account Management, and other internal stakeholders to resolve account issues and improve collection outcomes. Manage and track payment disputes from initial identification through resolution, ensuring proper documentation, timely follow-up, and communication with all impacted parties. Escalate complex collection issues, high-risk accounts, and unresolved disputes to management as appropriate. Core: Working knowledge of accounts receivable collection practices, and insurance administration processes. Strong attention to detail and accuracy when reviewing account activity, researching issues, and documenting collection efforts. Effective organizational and time-management skills with the ability to manage a high-volume portfolio and meet established deadlines. Strong written and verbal communication skills with the ability to professionally interact with customers, clients, brokers, and internal business partners. Ability to analyze account information, identify payment issues, and determine appropriate next steps for resolution. Customer-focused mindset with a commitment to delivering responsive, professional, and accurate service. Ability to prioritize competing responsibilities and adapt to changing business needs in a fast-paced environment. Strong problem-solving skills and the ability to exercise sound judgment when handling routine collection matters. Ability to work independently while contributing effectively within a collaborative team environment. Basic understanding of AR aging, collection techniques, dispute resolution processes, and payment reconciliation. Commitment to continuous improvement and willingness to identify opportunities that enhance efficiency and service delivery. Behavioral: Collegiality building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. Initiative: readiness to lead or take action to achieve goals. Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.

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