RN, Clinical Operations (Bilingual)

About this role

Company Lumicera About Us Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .. Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $67,657.00 - USD $81,514.00 /Yr. STAR Bonus % (At Risk Maximum) 5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g. M-F 8am to 5pm) M-TH 10:30-7:00pm and F 9:30-6:00pm CST Remote Work Notification ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington DC, West Virginia, and Wyoming. Overview Lumicera Health Services is seeking a bilingual RN, Clinical Operations to join our team! The RN, Clinical Operations is responsible for delivering patient-centered telephonic education, clinical assessment, and support to patients and caregivers in accordance with established clinical protocols, nursing scope of practice, and applicable regulatory guidelines and accreditation guidelines. This role supports safe and effective therapy use, adherence, persistence, and patient outcomes by identifying patient needs, escalating concerns appropriately, documenting interventions accurately, and supporting compliance, quality, and program requirements. The RN, Clinical Operations supports the broader goals of Lumicera by delivering high-quality, patient-centered specialty pharmacy services that improve the patient experience, support safe and effective therapy use, and contribute to strong clinical and operational outcomes. Is this you? Find out more below! Responsibilities How do I make an impact on my team? Conduct clinical assessments and provide disease- and therapy-specific education to patients and caregivers within the nursing scope of practice and established clinical guidelines. Identify and address patient needs related to therapy use, adherence, persistence, adverse effects, and disease-state concerns; triaging to a pharmacist and/or notifying the treating provider when clinically appropriate. Accurately document clinical assessments, patient interventions, care coordination activities, and clinical notes in the patient record in accordance with internal, client, manufacturer, and regulatory requirements. Support the planning, implementation, and maintenance of clinical programs and projects that promote patient care, medication adherence, and improved outcomes. Complete required documentation, including adverse event forms and program-specific forms, in accordance with FDA, manufacturer, client, and internal requirements. Collaborate with pharmacists, clinical team members, manufacturer and client partners, provider offices and clinics to support agreed-upon programs, protocols and patient care needs. Assist with order creation and setup activities, including payment method, copay assistance, order details, and shipment coordination, as needed to support patient and business needs Maintain clinical competency in the range of treatments and disease states, protocols, and specialty pharmacy services supported by Lumicera. Ensure compliance with accreditation standards, pharmacy policies and procedures, HIPAA requirement

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